Support
Experienced Customer Care Specialists and IT staff support you in managing your tasks with ease. Our experts are here to address your needs via phone, email, or virtual screen sharing. Projects and data are fully recoverable and monitored 24/7. Our IT specialists perform troubleshooting totally remote so you can focus on getting business back online.
Security and Support
Proactive Monitoring
Our team checks for errors in real-time, and stops problems before they start. This ensures data flows seamlessly between your schools.
Offsite Backups
Should you ever lose server connection, SchoolCafé will automatically repopulate your data once your connection is restored.
Go-Live Support
We provide consistent support throughout your district’s go-live date, assuring your first day with a new system is a success.
Customer Care Specialists
Many of our Customer Care Specialists have worked in school nutrition programs across the country. They are available via phone, email, and video chat. Each specialist is assigned to specific regions to ensure you get “live” help at any hour. No waiting in the queue, and no pre-recorded robots. Just answers in seconds from an experienced expert.
Expert IT Management
Our IT staff ensures all websites and software systems are running smoothly. As such, 24/7 data reporting mitigates IT risk, reduces costs, and guarantees data is flowing between systems properly. Our team is prepared and ready to address your needs.
